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When temperatures drop below freezing, the New York City Department of Homeless Services calls a Code Blue. Should you see anyone at risk, especially a homeless individual, please call 311. The BronxWorks Homeless Outreach Team will be dispatched to offer assistance.

BronxWorks food pantries operate on a client-choice model, allowing individuals to select the items they prefer. Distribution is based on family size to ensure appropriate support. We are appointment-based, and all clients must call the hotline (646.596.1316) on the designated call day to schedule an appointment. Appointments are issued on a first-call, first-served basis. Please note that some sites have limited availability, so we strongly recommend calling early, as appointments fill up quickly. Click here for a full list of BronxWorks pantry sites.

Chronic Illness and Health Care Management

BronxWorks provides a comprehensive range of services to people living with chronic illnesses, including case management, medical follow-up, benefits access and entitlements, educational and support groups, individual counseling, programming for families, and harm reduction. Our caring and knowledgeable staff utilize both in-house and community resources to help people living with HIV/AIDS, hepatitis C, other STIs, addiction, and other chronic illnesses improve the quality of their and their families’ lives.

Explore our services:

  • Care Coordination Program

    The Care Coordination Program care manager ensures that all of an individual's caregivers communicate with one another in order to comprehensively address the individual’s needs.

  • Harm Reduction

    The BronxWorks Positive Living Harm Reduction program teaches ways to reduce the harm of risky behaviors related to alcohol and substance use and helps participants living with HIV/AIDS learn to live a healthier lifestyle.

  • HIV Prevention

    The BronxWorks Positive Living HIV Prevention Program offers workshops in the community for adults and youth on HIV education and prevention.

  • Opioid Overdose Prevention Program

    BronxWorks provides free overdose prevention training and distributes Narcan Overdose Reversal Kits throughout our communities.

Chronic Illness and Health Care Management FAQs

Can people living with HIV/AIDS (PLWH/A) enroll in more than one program at a time?

Yes. For example, clients may participate in both the HIV Prevention and the Harm Reduction Programs.

Does BronxWorks conduct outreach to provide information about services that it offers to PLWH/A?

Yes. BronxWorks conducts outreach at a variety of community settings, including community-based organizations, health facilities, single-room occupancy residences, substance abuse programs, and soup kitchens. To set up a presentation about BronxWorks services for PLWH/A, contact Lumesh Kumar, Program Director, Positive Living Programs at lkumar@bronxworks.org.

Does BronxWorks conduct presentations about HIV/AIDS and about how to avoid getting or spreading the virus?

Yes. BronxWorks offers HIV/AIDS education and prevention presentations at a variety of community settings, including community-based organizations, health facilities, and schools. To set up an HIV/AIDS education and prevention presentation, contact Lumesh Kumar, Program Director, Positive Living Programs, at lkumar@bronxworks.org.

To participate in the Harm Reduction Program, does a PLWH/A have to be clean and sober?

No. The Harm Reduction Program is open to PLWH/A who are using alcohol or drugs and wish to reduce the harm related to their use. The program is also open to PLWH/A who have used alcohol or drugs in the past and are seeking assistance with preventing relapse. The program offers group and individual counseling that help maintain health, reduce stress, and enhance skills in dealing with daily life.

Do participants in the Harm Reduction Program have to attend every day? Does the program require urinalysis?

No. Although the program is open Monday through Friday, participants do not need to attend daily. They are expected to participate at least once a week. The program does not do urinalysis.

BronxWorks allows everyone the opportunity to have a fair shot, meaning that you’re here and we provide the support to guide and the foundation to connect to your community.”

-Bibi Karim, Vice President, Community Health, Positive Living, FEP, Immigration Services, ESOL, and Services For Older Adults

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