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When temperatures climb closer to 100°F, life on the streets can go from unbearable to deadly. When the predicted heat index reaches 95°F or higher, the City of New York declares a “CODE RED”. During a Code Red, the BronxWorks Homeless Outreach Team will be working hard to help our most vulnerable neighbors get off the streets and into shelter.

Designated cooling centers are open during a CODE RED all around New York City and the Bronx. If you are living without air conditioning and need a place to cool down contact 311 or click here to find a cooling center near you. Please check on your neighbors, especially the elderly and sick. Cooling centers are open and available to the public. More info

Homeless Outreach & Drop-In Services

BronxWorks homeless outreach teams connect people experiencing street homelessness to appropriate resources and services while working toward placement in permanent or long-term transitional housing.

Contact Us.

Juan Rivera, Associate Vice President, Homeless Outreach Programs
929.571.3993
jrivera@bronxworks.org

Homeless Outreach Team & Drop-In Center

The BronxWorks Homeless Outreach Team (HOT) is a mobile unit that works with homeless individuals on the streets 24 hours a day, 365 days a year.

If you see someone on the street that needs help, or if you need help yourself, please call 311.

HOT offers:

  • Benefits assistance
  • Counseling
  • Crisis intervention (HOT is a certified mobile crisis team)
  • Medical and psychiatric services
  • Permanent housing placements
  • Referrals to drug and alcohol treatment facilities and emergency shelter

HOT can also bring street homeless individuals to the BronxWorks Living Room Drop-In Center for additional services.

The BronxWorks Living Room Drop-In Center is one of the only 24-hour centers in the Bronx for street homeless adults. Clients are welcome to spend time off the street, use the laundry and showers, eat a meal, and get other essential help.

Homeless Outreach & Drop-In Center

800 Barretto St
Bronx, NY 10474

Phone:

646.393.4070 or 718.893.3606

Click for map and directions

Services offered at the Living Room include:

  • Drug and alcohol treatment referrals
  • Housing placement and benefits assistance
  • Medical and psychiatric care
  • Medication monitoring
  • Nutrition assistance
  • Substance abuse counseling

Safe Options Support (SOS)

BronxWorks Safe Options Support (SOS) teams connect with street homeless adults to help meet their needs and support their access to housing. SOS teams follow the Critical Time Intervention (CTI) model, connecting individuals to housing opportunities while providing person-centered care.

Contact Us Today.

Coordinated Behavioral Care (CBC)
24-hour toll free line: 866.SOS.4NYC

sosinfo@cbcare.org

Throughout the process, SOS teams ensure individuals maintain solid ties to their support systems during this critical period of transition.

BronxWorks Safe Options Support (SOS)

1241 Lafayette Ave
Bronx, NY 10474

Contact:
Olivia Cooley, LCSW, Program Director
ocooley@bronxworks.org

Phone:
347.637.0174

Click for map and directions

Services provided by SOS include:

  • Identifying and resolving immediate needs
  • Expanding the individual’s circle of care
  • Connecting to housing, medical and behavioral health services, and other public benefits and entitlements
  • Helping obtain ID and other vital documents

Individuals are not required to have a serious mental illness or substance use disorder to enroll in SOS. However, priority is given to individuals with behavioral health needs.

Community Impact

In 2025, the BronxWorks Homeless Outreach Team engaged with 4,888 unique individuals in the Bronx.

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