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When temperatures drop below freezing, the New York City Department of Homeless Services calls a Code Blue. Should you see anyone at risk, especially a homeless individual, please call 311. The BronxWorks Homeless Outreach Team will be dispatched to offer assistance.

BronxWorks food pantries operate on a client-choice model, allowing individuals to select the items they prefer. Distribution is based on family size to ensure appropriate support. We are appointment-based, and all clients must call the hotline (646.596.1316) on the designated call day to schedule an appointment. Appointments are issued on a first-call, first-served basis. Please note that some sites have limited availability, so we strongly recommend calling early, as appointments fill up quickly. Click here for a full list of BronxWorks pantry sites.

Adult and Family Homeless Services

BronxWorks is one of the premier homeless services agencies in New York City.

Explore our housing services:

  • Homeless Outreach Team

    Our Homeless Outreach Team is a mobile unit that works with homeless individuals on the streets 24 hours a day, 365 days a year. We help street homeless people get appropriate services and move to safer environments.

  • Adult Shelter Services

    The Living Room Drop-in Center, Safe Havens and Jerome Avenue Men’s Shelter provide beds and social services to adults who are experiencing homelessness.

  • Family Shelters

    BronxWorks operates family residences in the Bronx that can house a total of 360 homeless families at a time.

Homeless Services FAQs

What should I do if I see a homeless person on the street? 

Call 311, especially if they are behaving erratically. Within one hour, someone will arrive at the site to talk to the homeless individual and access the situation.

Do not give money to panhandlers as it enables them to stay out on the street. If someone is serious about helping the homeless, they should donate money or volunteer at a homeless services organization like BronxWorks.

How can I refer a family to a shelter? Can I make a direct referral to a BronxWorks facility?

Unfortunately, no. Families who have no place to go must apply for shelter at the New York City Department of Homeless Services (DHS)’ Prevention Assistance and Temporary Housing intake center and undergo an evaluation process. DHS decides where people are placed.

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