Jerome Frierson, Esq., joined BronxWorks as the inaugural Vice President of Legal Services, as part of a vital programmatic expansion of the department. In this position, Jerome oversees the new Tenant Defense Program as well as other critical legal services offered by the organization. He comes to BronxWorks with over a decade of experience as a litigator fighting for New Yorkers struggling with housing stability and he is passionate about serving the Bronx community with these pivotal legal services.
Jerome is a proud native of the South Bronx, where many of his family and friends still reside. Growing up in the Bronx, he has seen firsthand the impacts of the longstanding housing crisis throughout New York City. Jerome developed a passion for public interest law as he pursued higher education after high school. He earned his J.D. at Tulane University Law School, where he served as Editor-in-Chief of The Southern Journal of Policy and Justice, an affiliate of the National Black Law Students Association (NBLSA). Before attending Tulane, he earned a double bachelor’s degree in Political Science and African & Afro-American Studies from Brandeis University.
Growing up in the Bronx, I saw the housing crisis up close—families struggling to stay in their homes, rising rents, and gentrification reshaping neighborhoods. Those experiences inspired me to pursue a career where I could make a difference.”
After earning his degrees, a desire to serve his community brought Jerome back to New York City. He first joined JPMorgan Chase as a Compliance Officer, but quickly transitioned to the public interest and joined Legal Services NYC as the Deputy Director and Supervising Attorney. In this role, he supervised teams that prevented forcible evictions, advocated for tenants in gentrifying neighborhoods, and won vital legal protections for families facing housing instability. At Legal Services NYC, Jerome was part of the first cohort of attorneys fulfilling the Right to Counsel law in New York City, providing low-income New Yorkers facing eviction with free legal representation. Jerome later transitioned to The Bronx Defenders as the Inaugural Director of the Right to Counsel Housing Team, once again working directly in tenant defense. During his time at The Bronx Defenders, Jerome led a team of attorneys with a 95% success rate in avoiding or delaying evictions.
Jerome came to BronxWorks motivated to leverage his experience and lead the development of the Tenant Defense Program. Alongside his passion for tenant defense, Jerome is enthusiastic about working with the staff to expand the organization’s overall legal services offered and connecting clients with existing eviction prevention services at BronxWorks.
Our clients who are facing housing instability oftentimes are also facing other challenges… BronxWorks has programs and resources in many areas, so my goal is to make the department work holistically so clients can come to BronxWorks andfeel supported in every aspect of their lives.”
Outside of work, Jerome enjoys working out and loves to sing. He has spent many years of his life involved with gospel choirs, and he also often does karaoke with friends and family.
Jerome Frierson, Esq., joined BronxWorks as the inaugural Vice President of Legal Services, as part of a vital programmatic expansion of the department. In this position, Jerome oversees the new Tenant Defense Program as well as other critical legal services offered by the organization. He comes to BronxWorks with over a decade of experience as a litigator fighting for New Yorkers struggling with housing stability and he is passionate about serving the Bronx community with these pivotal legal services.
Jerome is a proud native of the South Bronx, where many of his family and friends still reside. Growing up in the Bronx, he has seen firsthand the impacts of the longstanding housing crisis throughout New York City. Jerome developed a passion for public interest law as he pursued higher education after high school. He earned his J.D. at Tulane University Law School, where he served as Editor-in-Chief of The Southern Journal of Policy and Justice, an affiliate of the National Black Law Students Association (NBLSA). Before attending Tulane, he earned a double bachelor’s degree in Political Science and African & Afro-American Studies from Brandeis University.
Growing up in the Bronx, I saw the housing crisis up close—families struggling to stay in their homes, rising rents, and gentrification reshaping neighborhoods. Those experiences inspired me to pursue a career where I could make a difference.”
After earning his degrees, a desire to serve his community brought Jerome back to New York City. He first joined JPMorgan Chase as a Compliance Officer, but quickly transitioned to the public interest and joined Legal Services NYC as the Deputy Director and Supervising Attorney. In this role, he supervised teams that prevented forcible evictions, advocated for tenants in gentrifying neighborhoods, and won vital legal protections for families facing housing instability. At Legal Services NYC, Jerome was part of the first cohort of attorneys fulfilling the Right to Counsel law in New York City, providing low-income New Yorkers facing eviction with free legal representation. Jerome later transitioned to The Bronx Defenders as the Inaugural Director of the Right to Counsel Housing Team, once again working directly in tenant defense. During his time at The Bronx Defenders, Jerome led a team of attorneys with a 95% success rate in avoiding or delaying evictions.
Jerome came to BronxWorks motivated to leverage his experience and lead the development of the Tenant Defense Program. Alongside his passion for tenant defense, Jerome is enthusiastic about working with the staff to expand the organization’s overall legal services offered and connecting clients with existing eviction prevention services at BronxWorks.
Our clients who are facing housing instability oftentimes are also facing other challenges… BronxWorks has programs and resources in many areas, so my goal is to make the department work holistically so clients can come to BronxWorks andfeel supported in every aspect of their lives.”
Outside of work, Jerome enjoys working out and loves to sing. He has spent many years of his life involved with gospel choirs, and he also often does karaoke with friends and family.
BronxWorks is proud to announce the expansion of our Legal Services department! Over the years, BronxWorks has provided an array of services addressing some of the most critical issues facing our Bronx neighbors, such as eviction prevention, among many others. Building on that legacy, in the fall of 2024, BronxWorksdeveloped a full-service legal departmentunder the leadership of Jerome Frierson, Esq., Vice President of Legal Services.As part of this departmental expansion, BronxWorks now joins other organizations and offers Right to Counsel services through our new Tenant Defense Program. Universal Access to Counsel is a New York City initiative introduced in 2017 that ensures the right to free legal representation for low-income New Yorkers facing eviction in housing court.While BronxWorks is one of the newest contractors to be part of this citywide initiative, the organization has always strived to keep our neighbors stably housed.
Jerome Frierson, Esq., leads a meeting with department staff.
“Housing insecurity is one of the most enduring and pressing challenges faced by low-income New Yorkers. The Right to Counsel initiative has been revolutionary in providing assistance to residents fighting to remain stably housed. This initiative is about much more than just legal representation—it’s about ensuring lasting stability for the communities that make the Bronx strong.” – Jerome Frierson, Esq., Vice President of Legal Services
The Tenant Defense Program is spearheaded by Jerome, who joined BronxWorks in September of 2024 and possesses over a decade of experience as a litigator for tenant advocacy in New York. In addition, the department has recently welcomed several new staff members and will eventually comprise approximately 42 professionals, including supervising attorneys, staff attorneys, paralegals, case managers, administrative staff, and practitioners with various specializations. The program is expected to handle over 1,300 housing matters annually, and supports clients with representation in eviction proceedings, administrative hearings, and appellate courts. Since its introduction in October 2024, the program has already served almost 400 individuals with critical legal assistance to safeguard their housing and economic stability. Alongside representing clients in Bronx Housing Civil Court, located directly next to the BronxWorks flagship community center at 1130 Grand Concourse, the Legal Services department is also engaging in impact litigation to strengthen tenant protections and address systemic housing issues.
“Our team’s ability to grow so quickly and take on this work is a testament to their passion and expertise. We are meeting tenants in moments of crisis and making a real difference—not just for individuals, but for the Bronx as a whole. Every tenant we assist is a victory for housing stability and justice.” – Jerome Frierson, Esq.
BronxWorks staff from the Tenant Defense Program.
While tenant defense is the current area of growth in the department, BronxWorks continues to offer other legal services, including crime victims law, domestic violence law, and immigration law services. The Crime Victims Law unit ensures that victims are supported at every stage of the legal process, from reporting crimes to pursuing justice and recovery. The Domestic Violence Law unit emphasizes empowering survivors, ensuring their safety, and helping them regain control over their lives through holistic and compassionate legal advocacy. The Immigration Law unit is part of the NYC Neighborhood Development Areas (NDA) program, which focuses on providing immigration assistance to low-income communities, ensuring accessibility and legal representation. These services are led by Arturo Lopez, Esq., Associate Vice President of Legal Services. Arturo joined the organization in 2012 as an Immigration Attorney. During his tenure at BronxWorks, Arturo has guided the evolution of our legal services, including the additions of crime victims law services, domestic violence law services, and housing law services.
Under Jerome and Arturo’s leadership, the department is encouraged to serve clients with a holistic approach by connecting them to additional services offered by the agency, such as other prevention services, access to benefits, workforce development, and more. For example, clients served by the Legal Services department for eviction prevention are also connected with our Benefit Access and Assistance program for rental assistance and other support. Oftentimes, those experiencing housing instability are also facing instability in other aspects of their lives, and BronxWorks can support them through our breadth of programs to meet their various needs.
The BronxWorks Tenant Defense program will provide legal services to referrals received from the NYC Human Resources Administration (HRA) meeting specific criteria. Other legal services at BronxWorks, including immigration law, crime victims law, and domestic violence law services, welcome walk-in clients.
BronxWorks is proud to announce the expansion of our Legal Services department! Over the years, BronxWorks has provided an array of services addressing some of the most critical issues facing our Bronx neighbors, such as eviction prevention, among many others. Building on that legacy, in the fall of 2024, BronxWorksdeveloped a full-service legal departmentunder the leadership of Jerome Frierson, Esq., Vice President of Legal Services.As part of this departmental expansion, BronxWorks now joins other organizations and offers Right to Counsel services through our new Tenant Defense Program. Universal Access to Counsel is a New York City initiative introduced in 2017 that ensures the right to free legal representation for low-income New Yorkers facing eviction in housing court.While BronxWorks is one of the newest contractors to be part of this citywide initiative, the organization has always strived to keep our neighbors stably housed.
Jerome Frierson, Esq., leads a meeting with department staff.
“Housing insecurity is one of the most enduring and pressing challenges faced by low-income New Yorkers. The Right to Counsel initiative has been revolutionary in providing assistance to residents fighting to remain stably housed. This initiative is about much more than just legal representation—it’s about ensuring lasting stability for the communities that make the Bronx strong.” – Jerome Frierson, Esq., Vice President of Legal Services
The Tenant Defense Program is spearheaded by Jerome, who joined BronxWorks in September of 2024 and possesses over a decade of experience as a litigator for tenant advocacy in New York. In addition, the department has recently welcomed several new staff members and will eventually comprise approximately 42 professionals, including supervising attorneys, staff attorneys, paralegals, case managers, administrative staff, and practitioners with various specializations. The program is expected to handle over 1,300 housing matters annually, and supports clients with representation in eviction proceedings, administrative hearings, and appellate courts. Since its introduction in October 2024, the program has already served almost 400 individuals with critical legal assistance to safeguard their housing and economic stability. Alongside representing clients in Bronx Housing Civil Court, located directly next to the BronxWorks flagship community center at 1130 Grand Concourse, the Legal Services department is also engaging in impact litigation to strengthen tenant protections and address systemic housing issues.
“Our team’s ability to grow so quickly and take on this work is a testament to their passion and expertise. We are meeting tenants in moments of crisis and making a real difference—not just for individuals, but for the Bronx as a whole. Every tenant we assist is a victory for housing stability and justice.” – Jerome Frierson, Esq.
BronxWorks staff from the Tenant Defense Program.
While tenant defense is the current area of growth in the department, BronxWorks continues to offer other legal services, including crime victims law, domestic violence law, and immigration law services. The Crime Victims Law unit ensures that victims are supported at every stage of the legal process, from reporting crimes to pursuing justice and recovery. The Domestic Violence Law unit emphasizes empowering survivors, ensuring their safety, and helping them regain control over their lives through holistic and compassionate legal advocacy. The Immigration Law unit is part of the NYC Neighborhood Development Areas (NDA) program, which focuses on providing immigration assistance to low-income communities, ensuring accessibility and legal representation. These services are led by Arturo Lopez, Esq., Associate Vice President of Legal Services. Arturo joined the organization in 2012 as an Immigration Attorney. During his tenure at BronxWorks, Arturo has guided the evolution of our legal services, including the additions of crime victims law services, domestic violence law services, and housing law services.
Under Jerome and Arturo’s leadership, the department is encouraged to serve clients with a holistic approach by connecting them to additional services offered by the agency, such as other prevention services, access to benefits, workforce development, and more. For example, clients served by the Legal Services department for eviction prevention are also connected with our Benefit Access and Assistance program for rental assistance and other support. Oftentimes, those experiencing housing instability are also facing instability in other aspects of their lives, and BronxWorks can support them through our breadth of programs to meet their various needs.
The BronxWorks Tenant Defense program will provide legal services to referrals received from the NYC Human Resources Administration (HRA) meeting specific criteria. Other legal services at BronxWorks, including immigration law, crime victims law, and domestic violence law services, welcome walk-in clients.
BronxWorks has welcomed several new leadership staff in recent months, as we continue to evolve the organization’s internal structure to adapt to the needs of our community. Read on to learn more about Najma Ali, General Counsel, and Jennifer Anderson, Controller.
Najma Ali
General Counsel
Najma Ali joined BronxWorks in July 2024 as General Counsel. In this position, Najma oversees legal and compliance matters for the organization. Najma comes to BronxWorks with several years of experience working as legal counsel for the City of New York in various capacities, often working to support social services similar to those at BronxWorks. Najma started her career as a civil litigation attorney at the NYC Human Resources Administration, litigating guardianship proceedings on behalf of Adult Protective Services, before moving on to be Data Privacy Counsel at the Human Resources Administration. She eventually progressed to be Senior Counsel at the NYC Department of Homeless Services, where she advised on shelter siting, procurement, and zoning issues. Najma has also worked in the NYC Mayor’s Office of Operations to advise on data privacy and integration matters, and more recently the Mayor’s Fund to Advance New York City, holding various positions including Director of Programs, General Counsel, and Interim Executive Director. Najma grew up in New Jersey and received her undergraduate degree from Rutgers University. She subsequently earned her law degree from Fordham University School of Law and remained in New York to pursue public interest law.
Jennifer Anderson
Controller
Jennifer Anderson joined BronxWorks in September 2024 as the new Controller. In this position, Jennifer leads a team to monitor and maintain the financial health of the organization, overseeing the budget, payroll, and other finances. Before working at BronxWorks, she earned substantial experience in financial leadership positions within the nonprofit sector. Jennifer grew up just outside of the Bronx in Yonkers, NY, and remained in the area to earn a B.S. in Accounting from Mercy College and an M.B.A. from Fordham University. Jennifer knew from an early age that she wanted to work exclusively within the nonprofit sector, as she saw the necessity for the resources they provide within her community. With a desire to be a part of the solution for people to uplift their lives, Jennifer began her career working with nonprofits in Westchester County as an accounting consultant. She has since earned over 20 years of experience in the nonprofit sector working as Controller, CFO, and Director of Finance for various service providers in the New York area. Her most recent experience was as an independent executive financial and accounting consultant working with a wide array of nonprofit clients.
BronxWorks has welcomed several new leadership staff in recent months, as we continue to evolve the organization’s internal structure to adapt to the needs of our community. Read on to learn more about Najma Ali, General Counsel, and Jennifer Anderson, Controller.
Najma Ali
General Counsel
Najma Ali joined BronxWorks in July 2024 as General Counsel. In this position, Najma oversees legal and compliance matters for the organization. Najma comes to BronxWorks with several years of experience working as legal counsel for the City of New York in various capacities, often working to support social services similar to those at BronxWorks. Najma started her career as a civil litigation attorney at the NYC Human Resources Administration, litigating guardianship proceedings on behalf of Adult Protective Services, before moving on to be Data Privacy Counsel at the Human Resources Administration. She eventually progressed to be Senior Counsel at the NYC Department of Homeless Services, where she advised on shelter siting, procurement, and zoning issues. Najma has also worked in the NYC Mayor’s Office of Operations to advise on data privacy and integration matters, and more recently the Mayor’s Fund to Advance New York City, holding various positions including Director of Programs, General Counsel, and Interim Executive Director. Najma grew up in New Jersey and received her undergraduate degree from Rutgers University. She subsequently earned her law degree from Fordham University School of Law and remained in New York to pursue public interest law.
Jennifer Anderson
Controller
Jennifer Anderson joined BronxWorks in September 2024 as the new Controller. In this position, Jennifer leads a team to monitor and maintain the financial health of the organization, overseeing the budget, payroll, and other finances. Before working at BronxWorks, she earned substantial experience in financial leadership positions within the nonprofit sector. Jennifer grew up just outside of the Bronx in Yonkers, NY, and remained in the area to earn a B.S. in Accounting from Mercy College and an M.B.A. from Fordham University. Jennifer knew from an early age that she wanted to work exclusively within the nonprofit sector, as she saw the necessity for the resources they provide within her community. With a desire to be a part of the solution for people to uplift their lives, Jennifer began her career working with nonprofits in Westchester County as an accounting consultant. She has since earned over 20 years of experience in the nonprofit sector working as Controller, CFO, and Director of Finance for various service providers in the New York area. Her most recent experience was as an independent executive financial and accounting consultant working with a wide array of nonprofit clients.
BronxWorks is thrilled to return to hosting Poverty Simulations and recently welcomed a team from Health First, New York’s largest not-for-profit health insurance provider. During the simulation, participants take on different identities of individuals experiencing poverty and work within an assigned family unit. Throughout the simulated month, which takes place during a half-day workshop, participants try to maintain their housing, employment, and family responsibilities while navigating life with very limited resources. The goal of the simulation is for those participating to better understand how poverty is systemic and structural, not a personal failure.
A family unit sits together to review their situation and discuss how to manage their responsibilities.
The Poverty Simulation was originally developed in the 1970s by Reform Organization of Welfare (ROWEL) to demonstrate the difficulty of living on a welfare-based budget. In the 2000s, the Missouri Community Action Network (Missouri CAN) updated the simulation to better reflect their clients at the time and they now train professionals to conduct the simulation themselves. BronxWorks Department Director of Training & Professional Development Amy Greenbaum-Strauss and Director of Training & Learning Management Systems Alex Soto have been trained by Missouri CAN, and they lead the poverty simulations at BronxWorks. Our leadership staff and board members previously participated as the families in the simulation, led by members of the BronxWorks Training Department.
Participants interact with service providers stationed at tables around the room.
With Health First staff fulfilling the roles of the families at this simulation, BronxWorks staff and community members joined as service providers the families must interact with to maintain their livelihood. Services available during the simulation include employers, grocers, school, mortgage and realty, utility company, quick cash, social services, community health care, bank, homeless shelter, inter faith services, and childcare, among others.
The Poverty Simulation provides an opportunity for organizations, community groups, and other nonprofits to better understand their clients and their experiences when interacting with service providers. Oftentimes, most participants struggle to make ends meet under the circumstances and become frustrated with the process to obtain services. Many organizations who have participated in the simulation have been inspired to make changes within their client-facing procedures to make their services more accessible to those facing systemic challenges.
Participants come together at the end of the simulation to share their thoughts.
Health First staff were asked to share how they felt during the simulation. Here are some of their responses:
“The frustration, the exhaustion I felt, I was angry. This is the state of what so many disenfranchised folks are going through and they are constantly forced to be challenged and set up for failure.”
“I felt drained. We were affected because they didn’t have the proper information at the bank. We were evicted because they didn’t have the right information. Thinking about that I’m getting emotional because I had this issue as a child. I think we need to think more about how we work with our families. They may not have the tools or the right information and they need some grace. My [simulated] family and I still sat down and we congratulated each other, my sibling got an award at school. We held it together so that even in the midst of all this we were able to celebrate what we accomplished, and I thank you for this experience.”
“My role was as a child in a family and I had to be in school. The whole time I was in school I was thinking about how much more helpful I could be if I was working.”
“I’ve never spent any time thinking about our patients’ relationships with other people in their families, I never thought it was important. But our [simulated] family would have been evicted and starving without two healthy breadwinners in the house. We need to look at the tools we have and how we can work to address the family as a whole to better support the whole family.”
BronxWorks offers Poverty Simulations as a contracted service. If you’re interested in bringing the Poverty Simulation to your organization or your team, please contact us at info@bronxworks.org.
BronxWorks is thrilled to return to hosting Poverty Simulations and recently welcomed a team from Health First, New York’s largest not-for-profit health insurance provider. During the simulation, participants take on different identities of individuals experiencing poverty and work within an assigned family unit. Throughout the simulated month, which takes place during a half-day workshop, participants try to maintain their housing, employment, and family responsibilities while navigating life with very limited resources. The goal of the simulation is for those participating to better understand how poverty is systemic and structural, not a personal failure.
A family unit sits together to review their situation and discuss how to manage their responsibilities.
The Poverty Simulation was originally developed in the 1970s by Reform Organization of Welfare (ROWEL) to demonstrate the difficulty of living on a welfare-based budget. In the 2000s, the Missouri Community Action Network (Missouri CAN) updated the simulation to better reflect their clients at the time and they now train professionals to conduct the simulation themselves. BronxWorks Department Director of Training & Professional Development Amy Greenbaum-Strauss and Director of Training & Learning Management Systems Alex Soto have been trained by Missouri CAN, and they lead the poverty simulations at BronxWorks. Our leadership staff and board members previously participated as the families in the simulation, led by members of the BronxWorks Training Department.
Participants interact with service providers stationed at tables around the room.
With Health First staff fulfilling the roles of the families at this simulation, BronxWorks staff and community members joined as service providers the families must interact with to maintain their livelihood. Services available during the simulation include employers, grocers, school, mortgage and realty, utility company, quick cash, social services, community health care, bank, homeless shelter, inter faith services, and childcare, among others.
The Poverty Simulation provides an opportunity for organizations, community groups, and other nonprofits to better understand their clients and their experiences when interacting with service providers. Oftentimes, most participants struggle to make ends meet under the circumstances and become frustrated with the process to obtain services. Many organizations who have participated in the simulation have been inspired to make changes within their client-facing procedures to make their services more accessible to those facing systemic challenges.
Participants come together at the end of the simulation to share their thoughts.
Health First staff were asked to share how they felt during the simulation. Here are some of their responses:
“The frustration, the exhaustion I felt, I was angry. This is the state of what so many disenfranchised folks are going through and they are constantly forced to be challenged and set up for failure.”
“I felt drained. We were affected because they didn’t have the proper information at the bank. We were evicted because they didn’t have the right information. Thinking about that I’m getting emotional because I had this issue as a child. I think we need to think more about how we work with our families. They may not have the tools or the right information and they need some grace. My [simulated] family and I still sat down and we congratulated each other, my sibling got an award at school. We held it together so that even in the midst of all this we were able to celebrate what we accomplished, and I thank you for this experience.”
“My role was as a child in a family and I had to be in school. The whole time I was in school I was thinking about how much more helpful I could be if I was working.”
“I’ve never spent any time thinking about our patients’ relationships with other people in their families, I never thought it was important. But our [simulated] family would have been evicted and starving without two healthy breadwinners in the house. We need to look at the tools we have and how we can work to address the family as a whole to better support the whole family.”
BronxWorks offers Poverty Simulations as a contracted service. If you’re interested in bringing the Poverty Simulation to your organization or your team, please contact us at info@bronxworks.org.
For many BronxWorks staff, drive and passion for their work at BronxWorks comes from lived experiences and love for their community. Eliana De Los Santos is a perfect example of that, as she participated in the Summer Youth Employment Program (SYEP) as a teen and is now Assistant Program Director for Youth Workforce Programs at BronxWorks. Eliana has been working at BronxWorks for over three years, but her career in Youth Workforce initiatives spans over a decade.
Eliana began participating in SYEP, a citywide youth employment program, when she was 14 years old. SYEP is offered by the NYC Department of Youth and Community Development (DYCD) in partnership with community organizations throughout the city, such as BronxWorks. Eliana developed a passion for working with children and youth after being placed by SYEP in an internship at a daycare.
“Summer jobs are a really great opportunity for youth to build important skills and gain valuable insights into the workplace, and most importantly give them access to a network of caring mentors to help them become a better adult.”
Eliana continued to earn work experience in youth development, customer service, and clerical skills through SYEP job placements during her time in high school. While she was earning her Associate’s Degree from Bronx Community College, Eliana became employed by SYEP to facilitate connections with worksites. “I was running my own program where I was serving around 880 participants between the ages of 14 and 21, and I was 20 years old myself,” Eliana said. She went on to earn her Bachelor’s Degree from Lehman College while continuing to work for Youth Workforce programs.
Eliana’s experience with SYEP from a young age and her passion for supporting youth and her community has made her well-suited for her current career. She joined BronxWorks three years ago as a Program Specialist and she quickly became Assistant Program Director for Youth Workforce Programs. In this role, Eliana is in charge of internship placement for our participants, supervising site monitors and program specialists, collaborating with worksites, hosting workshops for employment preparation, and much more.
“I value working for BronxWorks because I am originally from the Bronx, and there is no better passion than helping your own people in your community. I know my community and how it can be difficult to find the right places or people to get help. It’s very important to me that I’m able to provide that assistance and be a person that someone can ask for help.”
Outside of work, Eliana enjoys photography and graphic design, which she studied in college. Eliana is also a mother of two and loves spending time with her family.
For many BronxWorks staff, drive and passion for their work at BronxWorks comes from lived experiences and love for their community. Eliana De Los Santos is a perfect example of that, as she participated in the Summer Youth Employment Program (SYEP) as a teen and is now Assistant Program Director for Youth Workforce Programs at BronxWorks. Eliana has been working at BronxWorks for over three years, but her career in Youth Workforce initiatives spans over a decade.
Eliana began participating in SYEP, a citywide youth employment program, when she was 14 years old. SYEP is offered by the NYC Department of Youth and Community Development (DYCD) in partnership with community organizations throughout the city, such as BronxWorks. Eliana developed a passion for working with children and youth after being placed by SYEP in an internship at a daycare.
“Summer jobs are a really great opportunity for youth to build important skills and gain valuable insights into the workplace, and most importantly give them access to a network of caring mentors to help them become a better adult.”
Eliana continued to earn work experience in youth development, customer service, and clerical skills through SYEP job placements during her time in high school. While she was earning her Associate’s Degree from Bronx Community College, Eliana became employed by SYEP to facilitate connections with worksites. “I was running my own program where I was serving around 880 participants between the ages of 14 and 21, and I was 20 years old myself,” Eliana said. She went on to earn her Bachelor’s Degree from Lehman College while continuing to work for Youth Workforce programs.
Eliana’s experience with SYEP from a young age and her passion for supporting youth and her community has made her well-suited for her current career. She joined BronxWorks three years ago as a Program Specialist and she quickly became Assistant Program Director for Youth Workforce Programs. In this role, Eliana is in charge of internship placement for our participants, supervising site monitors and program specialists, collaborating with worksites, hosting workshops for employment preparation, and much more.
“I value working for BronxWorks because I am originally from the Bronx, and there is no better passion than helping your own people in your community. I know my community and how it can be difficult to find the right places or people to get help. It’s very important to me that I’m able to provide that assistance and be a person that someone can ask for help.”
Outside of work, Eliana enjoys photography and graphic design, which she studied in college. Eliana is also a mother of two and loves spending time with her family.
LaVonne Smith is a Bronx native who has worked to support the New York City community her entire life. LaVonne attended Lehman College to study Sociology, and worked her way through school as a receptionist for Celebrity Cruises. After completing her Bachelor’s Degree, she worked as an Office Manager in the medical field for several years.
LaVonne came to BronxWorks in 2005, then known as Citizens Advice Bureau, in search of a career related to her sociology degree. She started as Operations Coordinator at the BronxWorks Willow Ave Family Shelter for five years, and then became Operations Coordinator at the Carolyn McLaughlin Community Center for another three years. LaVonne eventually returned to Willow Ave as the Security Coordinator, where her supervisor recognized her potential and encouraged her to go back to school for her Master’s.
LaVonne remained working at the Willow Ave Family Residence while attending New York University to obtain her Master’s Degree in Social Work. She then went on to work as Director of Social Services at Willow for several years. In 2023, LaVonne was promoted to Residence Director of Willow Ave Family Residence.
“As Residence Director I provide leadership to my team and motivation to our clients to achieve their goals. I am responsible for the overall operation of the facility including Social Services, facility management, Childcare, Recreation, and managing the budget.” LaVonne’s experience in various positions at Willow Ave and longstanding institutional knowledge has made her uniquely well-suited for her current position. LaVonne says that she has continued her career with BronxWorks because she values the connections she has made with clients and colleagues.
I really do enjoy it. I like the interactions with the clients, and I’ve really made good relationships at BronxWorks. I’ve always worked with wonderful people here… I can call my colleagues and ask for input on any situation. And I think that’s the great thing about BronxWorks.
In her free time, LaVonne enjoys attending the theater, concerts, and other live performances.
LaVonne Smith is a Bronx native who has worked to support the New York City community her entire life. LaVonne attended Lehman College to study Sociology, and worked her way through school as a receptionist for Celebrity Cruises. After completing her Bachelor’s Degree, she worked as an Office Manager in the medical field for several years.
LaVonne came to BronxWorks in 2005, then known as Citizens Advice Bureau, in search of a career related to her sociology degree. She started as Operations Coordinator at the BronxWorks Willow Ave Family Shelter for five years, and then became Operations Coordinator at the Carolyn McLaughlin Community Center for another three years. LaVonne eventually returned to Willow Ave as the Security Coordinator, where her supervisor recognized her potential and encouraged her to go back to school for her Master’s.
LaVonne remained working at the Willow Ave Family Residence while attending New York University to obtain her Master’s Degree in Social Work. She then went on to work as Director of Social Services at Willow for several years. In 2023, LaVonne was promoted to Residence Director of Willow Ave Family Residence.
“As Residence Director I provide leadership to my team and motivation to our clients to achieve their goals. I am responsible for the overall operation of the facility including Social Services, facility management, Childcare, Recreation, and managing the budget.” LaVonne’s experience in various positions at Willow Ave and longstanding institutional knowledge has made her uniquely well-suited for her current position. LaVonne says that she has continued her career with BronxWorks because she values the connections she has made with clients and colleagues.
I really do enjoy it. I like the interactions with the clients, and I’ve really made good relationships at BronxWorks. I’ve always worked with wonderful people here… I can call my colleagues and ask for input on any situation. And I think that’s the great thing about BronxWorks.
In her free time, LaVonne enjoys attending the theater, concerts, and other live performances.
