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When temperatures drop below freezing, the New York City Department of Homeless Services calls a Code Blue. Should you see anyone at risk, especially a homeless individual, please call 311. The BronxWorks Homeless Outreach Team will be dispatched to offer assistance.

BronxWorks food pantries operate on a client-choice model, allowing individuals to select the items they prefer. Distribution is based on family size to ensure appropriate support. We are appointment-based, and all clients must call the hotline (646.596.1316) on the designated call day to schedule an appointment. Appointments are issued on a first-call, first-served basis. Please note that some sites have limited availability, so we strongly recommend calling early, as appointments fill up quickly. Click here for a full list of BronxWorks pantry sites.

Barbara Miliano, LCSW, Program Director, The Brook Supportive Housing

Barbara Miliano, LCSW, has led The Brook supportive housing site as Program Director for the last ten years. From an early age, Barbara was passionate about providing access to resources and care in a way that is more authentic and culturally relevant to the community being served. Barbara was born in the Dominican Republic but spent most of her childhood in New York City, living in Washington Heights and then the Bronx.

Barbara earned both her undergraduate degree and graduate degree in Social Work from New York University and immediately began her career in social service. Before joining BronxWorks, Barbara’s work experience involved serving a variety of populations, including young adolescents, adults facing incarceration, those recently diagnosed with HIV/AIDS, senior and geriatric care, those with issues of substance abuse, and more.

Barbara heard of an open position at a BronxWorks supportive housing site and was interested in working with clients who had been formerly homeless. She joined the staff at The Brook in 2010 and worked there for over three years before she left the organization for another managerial position. However, Barbara quickly returned to BronxWorks, having missed being ‘boots on the ground’ with her clientele. In 2015, Barbara rejoined the organization as Program Director of The Brook, where she has remained for ten years. Her experiences with diverse populations have culminated to inform her work at The Brook, where residents often have faced a multitude of challenges along with their experiences of homelessness.

Barbara is proud to work in supportive housing because she is able to assist residents with obtaining proactive and long-term care to best support their needs. Having been at The Brook for over a decade, Barbara has witnessed incredible growth, as well as a stronger sense of dignity and community in every resident.

“Some social services can be very transactional, you only interact with clients a couple times. At The Brook, it’s all about the relationship with the client.”

Outside of work, Barbara is enjoying caring for a new puppy and spending time with her daughter, who just started her first semester of college.

 

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