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When temperatures drop below freezing, the New York City Department of Homeless Services calls a Code Blue. Should you see anyone at risk, especially a homeless individual, please call 311. The BronxWorks Homeless Outreach Team will be dispatched to offer assistance.

BronxWorks food pantries operate on a client-choice model, allowing individuals to select the items they prefer. Distribution is based on family size to ensure appropriate support. We are appointment-based, and all clients must call the hotline (646.596.1316) on the designated call day to schedule an appointment. Appointments are issued on a first-call, first-served basis. Please note that some sites have limited availability, so we strongly recommend calling early, as appointments fill up quickly. Click here for a full list of BronxWorks pantry sites.

Alexandra Francis, Executive Vice President of Supportive Housing and Homeless Services

Alexandra Francis joined BronxWorks in July 2025 as the Executive Vice President of Supportive Housing and Homeless Services. In this role, Alex oversees the agency’s adult homeless services department, family residences, supportive housing, and other related initiatives.

Alex is a first-generation Haitian American who was born and raised in Brooklyn. Her family moved to Long Island when she was in elementary school, and she continued to live there for many years. She attended New York University for both her undergraduate and graduate degrees, earning a B.A. and M.A. in Psychology. Alex always had an interest in understanding people, and she would frequently engage in conversation with strangers on her train rides to and from class. Alex began her career in mental health services, working with various types of providers and clientele, including those in the criminal justice system and people with a history of severe mental illness.

Alex eventually joined the Center for Urban Community Services, and during her 14 years with CUCS she grew her portfolio of work to include homeless outreach, supportive housing, and benefits acquisition for formerly incarcerated individuals. Alex was encouraged by colleagues to pursue her Masters in Social Work to continue her career development. She was awarded a scholarship from the NYC Department of Health and Mental Hygiene, allowing her to earn her MSW from Hunter College. Alex also participated in the American Express Leadership Academy, a program for nonprofit leaders to strengthen their leadership skills to drive lasting change in their communities. She then served as the Chief Program Officer at Lantern Community Services, directing their supportive housing and shelter divisions.

Alex joins BronxWorks with over 25 years in the nonprofit mental health and social services sector. Her experience will be invaluable as she leads our services supporting some of our most vulnerable neighbors. Alex appreciates the opportunity to work for an agency with such a wide range of services, supporting the community in every facet of life. “The agency does not just sit in the Bronx, it serves the Bronx,” says Alex. “We’re not just leaving our own footprint, but working to enrich the lives of those who live in and are from the Bronx.”

Outside of work, Alex is a mentor for SHNNY’s RELISH initiative, cultivating the next generation of talent in service to marginalized communities. She also loves to travel and spend as much time as she can with family.

 

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