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When temperatures drop below freezing, the New York City Department of Homeless Services calls a Code Blue. Should you see anyone at risk, especially a homeless individual, please call 311. The BronxWorks Homeless Outreach Team will be dispatched to offer assistance.

BronxWorks food pantries operate on a client-choice model, allowing individuals to select the items they prefer. Distribution is based on family size to ensure appropriate support. We are appointment-based, and all clients must call the hotline (646.596.1316) on the designated call day to schedule an appointment. Appointments are issued on a first-call, first-served basis. Please note that some sites have limited availability, so we strongly recommend calling early, as appointments fill up quickly. Click here for a full list of BronxWorks pantry sites.

Family Shelters

BronxWorks operates four family residences in the Bronx that can house a total of 360 homeless families at a time.

Every shelter unit provides:

  • A cooking area
  • Private bathrooms

Every building provides:

  • Early childhood programs and activities for school-age children
  • 24/7 security on site
  • A sophisticated camera system
  • Access to medical services

BronxWorks is committed to providing a safe and clean environment. Clients are required to meet with casework staff and take steps towards self-sufficiency.

Community Impact

In 2024, BronxWorks made 217 permanent housing placements from our family shelters.