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When temperatures drop below freezing, the New York City Department of Homeless Services calls a Code Blue. Should you see anyone at risk, especially a homeless individual, please call 311. The BronxWorks Homeless Outreach Team will be dispatched to offer assistance.

BronxWorks food pantries operate on a client-choice model, allowing individuals to select the items they prefer. Distribution is based on family size to ensure appropriate support. We are appointment-based, and all clients must call the hotline (646.596.1316) on the designated call day to schedule an appointment. Appointments are issued on a first-call, first-served basis. Please note that some sites have limited availability, so we strongly recommend calling early, as appointments fill up quickly. Click here for a full list of BronxWorks pantry sites.

Homeless Outreach Team

The BronxWorks Homeless Outreach Team (HOT) is a mobile unit that works with homeless individuals on the streets, 24 hours a day, 365 days a year. We help street homeless people obtain appropriate services, move to safer environments, and get placed in permanent or long-term transitional housing.

Contact Us.

Juan Rivera, Associate Vice President, Homeless Outreach Programs
646.393.4072
jrivera@bronxworks.org

Homeless Outreach Team

If you see someone on the street that needs help, or if you need help yourself, please call 311.

Homeless Outreach Team (HOT)

800 Barretto St
Bronx, NY 10474

First floor

Phone:

646.393.4070

Languages:

English and Spanish

Click for map and directions

HOT offers:

  • Benefits assistance
  • Counseling
  • Crisis intervention (HOT is a certified crisis intervention program)
  • Medical and psychiatric services
  • Permanent housing placements
  • Referrals to drug and alcohol treatment facilities and emergency shelter

Community Impact

In 2024, the BronxWorks Homeless Outreach Team engaged with 1,346 unique individuals in the Bronx.

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