Story #70: Michael Jackson

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Mike Jackson, Superintendent at the BronxWorks Carolyn McLaughlin Community Center.
Michael Jackson, who goes by "Mike," has worked at BronxWorks for twelve years. Mike is currently the Superintendent at the BronxWorks Carolyn McLaughlin Community Center (CMCC) where he ensures that day-to-day operations are running smoothly. This includes assisting with special events and overseeing the facilities of CMCC. Hundreds of community members visit CMCC every day.

Mike's first role at BronxWorks was a maintenance position at the Living Room, which is the only drop-in center in the Bronx for street homeless adults. He assisted with the upkeep of the location and learned about homeless services. Mike also earned certifications in CPR and Narcan at the request of his supervisor, which he described as "incredibly valuable." Mike built a rapport with program participants at the Living Room, who have often experienced significant trauma and can be resistant to support. He was grateful for the opportunity to contribute to the Living Room and help community members thrive.

"I saw men and women go from the streets to a home," Mike said.

Before joining BronxWorks, Mike worked in a variety of roles including electrician, repairman, construction worker, plumber, and disc jokey. He began doing "odd jobs" at the age of 13 and developed a unique skill set over the years, which continues to serve him today. Mike was eager to pursue a long-term career when a friend and BronxWorks staff member suggested that Mike consider working at the Living Room. Mike earned an Associate's Degree in Facility Management from the Technical Career Institute (TCI) in Manhattan while working at the Living Room. His education and experience truly helped him to prepare for his current position as Superintendent.

In May of 2018, Mike assumed his current role where he quickly developed a reputation as a reliable problem-solver. Mike enjoys the diversity of his work and is always eager to help make improvements to CMCC.  

"I'm good with my hands, and I love what I do," he said. Mike frequently assists at other BronxWorks sites, as well. "When something comes up, my colleagues know they can count on me."

After working at BronxWorks for over a decade, Mike has a strong appreciation for the Agency and its Mission.
"BronxWorks serves the needs of an entire borough, which is unlike any organization I know," he said.

A lifelong Bronx resident, Mike enjoys spending time with his four kids when he is not working.
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